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Privacy Policy

World Overlanders is committed to our client’s privacy and security. We are committed to ensuring that your personal information is kept safe and secure.

Our Privacy Policy
We understand that privacy is important to you and we want your experience when dealing with us to be enjoyable and safe. This policy describes who World Overlanders is and how we handle your personal information generally, as well as when you use our website.

The type of personal information we collect and hold – Tour Bookings
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with World Overlanders you book on and the type of product or service you choose. We may be required to collect some sensitive information when we are providing you with specialised services (such as access requirements for a disability).

If we are not able to collect personal information about you we may not be able to provide you with the products, services or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.

We will generally ask for the following types of personal information:

  • name, address, email and contact details;
  • date of birth;
  • nationality and passport number
  • gender; and/or
  • information about your use of our product or service

Depending on the product or service you choose, you may also be asked other types of personal information such as:

  • travel insurance
  • credit card details

Ways we collect your personal information
We collect your personal information through:

  • written forms including booking forms;
  • telephone calls, SMS or WhatsApp;
  • emails;
  • our website and social media, including enquiry forms and requests for further information; and/or
  • person to person contact.

We will collect your personal information on an adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us, when you make changes to that product, when you enquire about our products and services or request information on our services. We will combine or link personal information we already know about you to other personal information we collect about you.

Please refer to “Parties to whom we disclose and collect your personal information” section which details the types of organisations we disclose your personal information to and collect your personal information from.

Cookies
Our websites rely on “cookies” to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.

Cookies generally allow our websites you are browsing to interact more efficiently with your device. World Overlanders uses cookies to collect and use information for a range of purposes, including; to maintain and improve the operation of our websites; track user preferences and product requirements to customise our websites and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used.

Purposes of collection of personal information
We collect your personal information so we can:

  • identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time;
  • understand your requirements and provide you with a product or service;
  • set up, administer and manage our products and services;
  • get a better understanding of you, your needs, your behaviours and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.

Use and disclosure
We use and disclose your personal information for the purposes we collected it. Please refer to “Purposes of collection of personal information” section to understand what these purposes may be.
If your personal information is subject to the Australian privacy regime, we will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection.

For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to World Overlanders such as mailing or sending of documentation to customers digitally or otherwise.

World Overlanders also offers products and services on behalf of a number of other providers including but not limited to overland travel companies. World Overlanders may be required to disclose your Personal Information to these providers to enable them to provide you with their services. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalise your booking.

There will be other instances when we may use and disclose your personal information in accordance with the Australian and New Zealand privacy regimes including where you have expressly or impliedly consented to the use or disclosure.

Collection use and disclosure of personal information for marketing
Marketing is an important part of any business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from World Overlanders which we think may be of interest to you. We may use a wide variety of marketing strategies including mail, sms, WhatsApp, telephone and other internet based marketing including targeted online advertising and online behavioural marketing. Third party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.

Parties to whom we disclose and collect your personal information
As detailed in “Ways we collect your personal information” section there are a range of people and organisations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you.

Some examples of the parties to whom we may disclose your personal information to and collect personal information from are:

  • a third party with whom we have contracted to provide travel services, administrative or other business services – for example:
    • travel providers whose product you are travelling on;
    • print/mail/digital service providers; and
    • imaging and document management services
  • social media and other virtual communities and networks where people create, share or exchange information;
  • publicly available sources of information;
  • clubs, associations, member loyalty or rewards program providers and other industry relevant organisations;
  • any other organisation or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organiser).

Overseas disclosure
We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include:

  • when you have asked us to do so or we have your consent;
  • when we are authorised or required by an Australian or New Zealand law or a court/tribunal to do so;
  • when the travel provide whose product you are travelling on is based overseas; and
  • certain electronic transactions.

We will disclose all kinds of personal information overseas but only to the extent it is necessary to perform our functions and services. In order to engage in our business activities and functions we will disclose your personal information to and collect your personal information from parties in a number of countries. Please view here to see a list of countries in which those parties are likely to be located – United States of America, European Economic Area, United Kingdom, and New Zealand. We will need to from time to time disclose your personal information to and collect your personal information from other countries not on this list. This will be on an adhoc or case by case basis and for the purposes for which we collected your personal information.

Security of your personal information
We hold your personal information in:

  • computer systems;
  • electronic databases;
  • digital records; and
  • in hard copy or paper files.

These storage mechanisms may be managed in a number of ways. They may be managed or administered internally by World Overlanders and may be held locally in Australia and/or overseas. Or they could be managed by a third party storage provider with whom World Overlanders has a contractual relationship and be either managed locally and/or overseas.

We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:

  • restricting electronic and physical access to personal information we hold;
  • maintaining technology security products; and
  • requiring any third party providers to have acceptable security measures to keep your personal information secure.

We maintain industry standard technology and procedures in respect of our information management and provision of online services.

E-mail transmissions to World Overlanders, are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means.

Non-customers
You may not be a customer of ours but you may interact with us via social media. We will collect, use and disclose your personal information in accordance with this Privacy Policy and any Privacy Statement you may receive when you interact with us.

Anonymity and Pseudonymity
If you are subject to the Australian privacy regime, you have the option of not identifying yourself or of using a pseudonym unless we are required or authorised under Australian law or a court/tribunal to identify you or it is impracticable to deal with you anonymously or by a pseudonym.

Australia – Access and Correction of Personal Information
You have the right to request access to personal information we hold about you. We are able to deny access to some or all of your personal information in specified circumstances. We will provide reasons for any refusal in writing.

If you would like to request access to the personal information we hold about you please email us at hello@worldoverlanders.com.

We rely on the accuracy of the personal information we hold about you to provide our products and services to you. You have the right to request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information and we will take such steps that are reasonable in the circumstances with regard to the purpose for which your personal information is held to make a correction. If we refuse to correct your personal information we will provide reasons for refusal in writing.

Australia – Complaints Handling
If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please contact us at hello@worldoverlanders.com.

If you are dissatisfied with our response and you are subject to the Australian privacy regime, you may be able to access the services of an External Dispute Resolution Scheme such as the below.

Australia Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001
www.oaic.gov.au

Removal from our marketing lists:
If you do not want to receive email or posted offers from World Overlanders please let us know by emailing hello@worldoverlanders.com or simply unsubscribe from marketing emails using the unsubscribe link on the email.

Changes and getting a copy of the Policy:

We encourage you to review and check our website regularly for any updates to this Privacy Policy. We will publish the updated version on this website and by continuing to deal with us, you accept this Privacy Policy as it applies from time to time. If you would like a copy of this Privacy Policy please contact us.

This policy was last updated on the 24th March 2024.