Terms & conditions - guided tours

Before you Book a Self-Drive Guided Tour with World Overlanders

World Overlanders operates, and acts as an agent for operators who operate, adventure tourism. These tours are not the same as a week in a resort in Noosa or even Bali (that’s not why you’re here!). We, and the third-party operators, offer you the opportunity to have incredible experiences in off-the-beaten track destinations. However, there are inherent risks involved with seeking adventure in remote areas or in countries that have different levels of infrastructure and safety standards from those which you are used to at home. In booking a self-drive tour with World Overlanders you acknowledge that activities that you will engage in on the tours can be dangerous and result in injury or death, and that you partake in them at your own risk. You also acknowledge that routes and itineraries may be subject to change due to road conditions, weather events, strikes and civil unrest and many other factors. World Overlanders and its employees are not responsible for any injury, death, damage to property or vehicles, or anything related to you taking on those risks. Any changes to the itinerary are entirely at the discretion of World Overlanders or the third-party operator.

FITNESS TO TRAVEL

Before embarking on any tour with World Overlanders or a third-party operator, we encourage you to ensure that you are physically able and willing to endure some discomfort from rough roads and extreme weather, travel far from assistance, and actively participate in the tour. If you have any concerns, we recommend you speak with your doctor or other medical professionals prior to booking. Please feel free to discuss any concerns you may have with us.

TRAVEL INSURANCE

Travel insurance is compulsory for joining any tours operated by World Overlanders, or by any third parties for whom World Overlanders acts as an agent. Your travel insurance should be suitable for adventure tourism in the countries that you will be visiting, include coverage for assistance in the event of personal accident, death, illness, medical expenses, and repatriation. We strongly recommend that it also covers, cancellation, curtailment, personal liability, loss of luggage and personal effects.

We recommend you take out your personal travel insurance at the time that the tour is confirmed or becomes a guaranteed departure. We require full details of your travel insurance before departure including policy name, policy number, validity dates and emergency contact details.

World Overlanders is not insured or responsible for insurance coverage for individuals, groups or businesses as an agent for contracting parties outside of Australia.

HEALTH PRECAUTIONS

Please ensure that you consult your personal physician about anti-malaria precautions and other inoculations and vaccinations before travel. Where applicable, please ensure that whilst travelling if you have travelled from a Yellow Fever country you carry a valid Yellow Fever certificate. Please feel free to discuss any concerns with World Overlanders before booking.

PASSPORTS & VISAS

It is your responsibility to have a current passport and obtain all required visas, permits, vaccination certificate and onward flights for your intended journey. Your passport must be valid 6 months after the last date of travel as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trips, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation.

PRIVACY POLICY

Any personal information that we collect about you will be handled in accordance with our Privacy Policy which is available on the World Overlanders website and may be updated periodically.

Booking, Deposits, Payments & Refunds

BOOKING FORMS

A signed booking form must be submitted by all travellers. Submitting this form to World Overlanders constitutes acceptance of these Terms & Conditions which take effect immediately. Please contact us to discuss joining one of our tours and we will then forward you a booKing form to complete.

DEPOSITS

A deposit of A$1,000 is required to confirm a booking and this is non-refundable except where World Overlanders cancels a tour prior to departure.

For all self-drive expeditions a payment of 30% of the tour price is required the moment that World Overlanders confirms that the tour has the minimum number of passengers to run the tour, or the tour is a guaranteed departure. This confirmation will be in writing with an invoice for the required deposit. This allows for the booking of vehicles and associated accommodation and activities which require booking a long period in advance and involve non-refundable deposits by the suppliers.

TOUR CONFIRMATION

Once a tour is confirmed – where minimum passenger or vehicle numbers have been reached – the tour will be confirmed in writing. At this point all deposits become non-refundable. Once the trip has been confirmed you can start booking flights and making other arrangements

FINAL PAYMENT

The final payment of the remaining tour balance is due 90 days prior to departure or in the case of booking less than 90 days before departure full payment is required on booking to confirm your booking.

PAYMENT METHODS ACCEPTED

For tours operated by World Overlanders, we accept payments by credit card or bank transfer.

Credit card payments are accepted for the initial booking deposit of A$1,000 without additional fees. Additional credit card payments above the initial A$1,000 are subject to a payment processing fee of 2.5% for payments in Australian Dollars (AUD), and 4% for payments in other currencies.

Bank transfer payments are accepted into our AUD account in Australia. For payments by bank transfer into our AUD bank account from other countries, please ensure we receive the correct amount of AUD, and you cover any inbound fees. We reserve the right to pass these fees on to you if they are charged to us on receipt of your payment or to adjust your payments if we receive less than the stated AUD price of the tour.

REFUNDS

World Overlanders does not offer refunds in the event of personal injury, airplane delay, mechanical breakdowns, weather, sickness, strikes, war, criminal acts, quarantine, border closures, missed service, acts of God or anything out of its control and/or force majeure.

If we are forced to cancel a tour prior to departure due to reasons beyond our control or force majeure we will refund all moneys less any non-recoverable costs/non-refundable deposits paid on your behalf. This will be the full extent of liability of World Overlanders. In the event of cancellation World Overlanders is not responsible for reimbursing any other costs including but not limited to, equipment, flights, cost of visas, vaccinations and medication purchased by client.

If you should choose to leave the tour you will not receive any refund of the tour price, nor have any claim against World Overlanders in respect of expenses incurred.

ITINERARY

Accommodation, activities and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond World Overlanders’ control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. 

World Overlanders also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control in the case of force majeure.

In case of any appreciable variation in the tour price due to these circumstances, World Overlanders reserves the right to make adjustments to the tour costs as necessary.

Laws & Jurisdiction

World Overlanders (ABN 92 569 682 203) is an Australian-based tour operator, operating subject to the laws and jurisdiction of Australia and New South Wales.

Suppliers of products and services to World Overlanders and third-party operators are subject to local laws and the supplier/operator’s terms & conditions. Any disputes or claims will be subject to local law and the supplier/operator’s terms & conditions.

LIMITATION OF LIABILITY

World Overlanders its employees, officers, successors, agents and assignees, does not own or operate any entity which provides goods or services for your tour, except for the provision of a Tour Manager for your tour. It purchases transportation (by hired camper, aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, World Overlanders, is not liable for any negligent or wilful act of any such person or entity or of any third person or force majeure.

In addition and without limitation, World Overlanders, is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection to the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transport mechanism to arrive or depart on time.

There are many inherent risks in adventure travel of the type involved with World Overlanders and/or its third-party operators/suppliers, which can lead to illness, injury or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Travellers assume all such risks associated with participating in the trips and activities provided.

We have taken all reasonable care to make sure that all the services that make up the arrangements made by World Overlanders are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in countries like Australia and the UK.

Vehicle hire on self-drive tours operated by World Overlanders will be arranged in your name with our local supplier and you will be required to sign a contract with these suppliers as per their terms and conditions which will be provided to you. As with any vehicle hiring agreement the hiring party accepts all responsibility and liability for use of the vehicle that they have hired and you accept that World Overlanders accepts no liability.

UPDATED MAY 2024